Your Bitcoin moves on the same public ledger as every other BTC payment, so the timing is set by miners and competition for block space — not by anything we control.
A confirmation is a block stacked on top of your payment.
Your wallet broadcasts a signed instruction to the network. It waits in a holding area, the mempool, until a miner packs it into a block. That inclusion is the first confirmation, and every block mined on top adds another.
The count matters because a very recent block can still be discarded. Two miners occasionally find blocks at almost the same instant, the network briefly disagrees, and the losing branch vanishes with any payment that existed only there. Those odds collapse with each block piled above yours, which is why we wait rather than crediting on first sight. Blocks arrive roughly every ten minutes.
Broadcast, mined, buried, credited
Four stages, and only the last is ours. The rest happens on an open network that treats a casino deposit like any other payment in the queue.
Congestion sets deposit speed, and we can't override it.
Block space is finite. When more people want to transact than a block can carry, the mempool swells and payments are ranked by fee. A generous bid is picked up next block; a thin one waits while the queue drains.
That reframes the complaint we hear most. If a deposit hasn't credited after twenty minutes on a busy day, no agent of ours can accelerate it — the payment is in a public queue nobody here can reorder. A block explorer settles it in seconds: paste the transaction ID and read the confirmation count. If confirmations are stacking and the balance is flat, ask our 24/7 support.
The fee goes to miners, and we never see it.
The network fee travels from your wallet to whoever mines the block. It never reaches us, and we add nothing to a crypto deposit or payout. Nor is it a percentage of the sum moved: it's priced by the technical size of the transaction and by how many others bid for the same block, so a small transfer can cost close to what a large one does.
Follow that logic and the advice writes itself. A near-fixed cost eats a slice of a C$10 transfer and rounds away on a C$400 one. Fewer, larger deposits cost less than a steady drip of minimums.
Every deposit address we issue is single-use.
Pick Bitcoin in the cashier and we produce an address, usually with a QR code, for that deposit alone. Send to it and the payment is attributed to your account. It isn't a permanent identifier and shouldn't be saved.
An address kept from a previous session may no longer be tied to you, and Bitcoin has no reversal mechanism. Anything recovered after that mistake is recovered by hand, with no guarantee at the end. Copying fresh details costs three seconds.
Only native Bitcoin belongs at a Bitcoin address
The address we give you expects BTC on the Bitcoin network and nothing else. Exchanges list several assets with the word Bitcoin in the name — wrapped versions on smart-contract chains, forks running their own ledgers — and they are not the same thing. Send one here and the value settles where we hold no key and can account for nothing. Read the ticker and the network label in your wallet; if both don't say Bitcoin, stop.
A BTC payout finishes in about an hour, weekend or not.
This is the strongest practical argument for crypto in our cashier. Every withdrawal waits up to 24 hours for our team to review and release it. What happens next is decided entirely by the rail.
A Canadian dollar payout enters a banking system that observes weekends and holidays, so one to three business days stretches across most of a week. A Bitcoin payout enters a network with no concept of a Sunday: broadcast, then confirmed in roughly an hour, at three in the morning as readily as on a Tuesday. Against the Interac route, that gap is the whole case.
Price movement between deposit and withdrawal is a real cost.
Crypto pages tend to stop at speed. What gets left out is that Bitcoin's price keeps moving while your money sits in a balance, layering a real gain or loss on whatever happened at the reels.
Your account is denominated in a currency, so value converts in at one moment's rate and out at another's. Play across a week and the BTC returning to your wallet can be worth more, or less, in Canadian dollars than the BTC you sent — even if the balance never moved. Our screens won't show it, because they show Canadian dollars.
So BTC makes sense if you already hold it, and much less if you bought it purely to fund an account — that's price exposure taken on to solve a payments problem. Ethereum carries the same exposure with a different fee structure.
The stablecoin answer to volatility
Want the settlement speed without the price risk? A dollar-pegged token gives you one and not the other. Tether deposits and payouts confirm on the same timetable while holding a dollar value from one end of a session to the other.
Crypto changes the rail, not the account rules.
Worth saying plainly, because the opposite is widely assumed. Before a first withdrawal we'll ask for government photo identification, a proof of address dated inside three months, and sometimes a screenshot of the method. That review takes about 24 hours, so upload while your deposit confirms.
The floors hold for BTC as for everything else: C$10 in and C$50 out. Ceilings are C$1,500 per day, C$3,000 per week and C$10,000 per month, lifted through our loyalty tiers. A Bitcoin deposit qualifies for the 400% match on the same 25–35× terms, with the same C$5 stake cap. Our cashier overview lines all nine rails up.
Crypto removes the two frictions that used to slow people down — no bank asking questions, no banking hours. Convenience of that order deserves a limit set in advance rather than a decision taken at speed. Deposit caps, session timers and cool-off periods live on our responsible gambling page with the free provincial helplines, and 9-8-8 answers around the clock.
Bitcoin questions, answered plainly.
How long before a Bitcoin deposit shows in my balance?
Usually minutes, occasionally longer. The transaction must be mined into a block and buried under a few more before we release it, and a block arrives roughly every ten minutes. On a congested day a low fee leaves it waiting through several blocks.
Why can't your team speed up a pending deposit?
Because the payment hasn't reached us yet. Until it confirms it sits in a public queue nobody can reorder, ranked by the fee your wallet attached. Our agents can match a confirmed transaction to your account, but nothing off-chain makes it arrive sooner.
Do you charge a fee on BTC transfers?
No. The cost you see is the network fee your wallet pays miners for a place in a block. It's set by demand for block space rather than the amount sent, which is why it bites into a small transfer and barely registers on a large one.
Can I reuse the deposit address from last time?
Treat every address as single-use and copy fresh details each time you fund. An old one may no longer be linked to your account, and Bitcoin payments can't be reversed. Recovering funds sent to a stale address means a manual investigation with no guaranteed outcome.
How quick is a Bitcoin withdrawal in practice?
Two stages. We approve and release within 24 hours, and once broadcast the payment confirms in roughly an hour whatever the day. The blockchain keeps no business hours, so a weekend request settles on the same timetable as a weekday one.
Does using crypto let me skip verification?
No. Verification attaches to the account rather than the payment method. Before a first withdrawal we need government photo identification and a proof of address dated inside three months, and sometimes a screenshot of the method. The review takes about a day.
What if the price moves while I'm playing?
Your balance is held in the account currency, so nothing on our side is affected. The rate applies when value converts in and again when it converts out, so the BTC returned to your wallet can be worth more or less in Canadian dollars than the BTC you sent.
What are the Bitcoin minimums and ceilings?
The same as every other rail, in account-currency terms: C$10 to deposit and C$50 to withdraw. Payout ceilings run at C$1,500 per day, C$3,000 per week and C$10,000 per month, with higher allowances at the loyalty tiers. A balance under C$50 can't be cashed out.
Crypto in, crypto out, no banking hours
Bitcoin deposits open at C$10, and payouts confirm in about an hour once we've released them — on any day of the week.
Fund in BTC18+ / 19+ by province. Not available in Ontario. Withdrawals from C$50, approved within 24 hours. Network fees are paid to the blockchain, never to us, and verification is required before a first payout. Full terms apply.